Can I rush my order?
Depending on our availability and your requested delivery date, we may be able to accommodate rush orders for a fee ranging from 35% of your order total.
Please email us with as much information as you can, such as your requested delivery date and specific order details (or a screenshot of your cart), and we can put together a customized timeline and estimate for you.
Can I see a proof of my design before I order?
Because of the work we put into creating design proofs for our clients, we do not provide physical or digital proofs of your design before you order.
Do I get to see the design before it is printed?
Design proofs are not sent until after purchase. After purchasing, we will create a PDF/JPEG proof for you to see your design with all colors, wording, and embellishments. You will have the opportunity to make changes to your colors and wording after viewing your proof. Nothing is printed without your written approval.
Can I order a physical proof of my design?
We do not provide physical proofs of your customized design. If you would like to see a physical proof of a design, we recommend placing an order of our minimum quantity (10).
What can be customized?
Designs are printed as-is and are not customizable except for specific wording information, product options, and the options on each product listing.
The following customizations require no additional charge, and can be made by leaving a note at checkout:
Font Changes (for example: using the fonts from the Lucca Collection on all pieces in your order)
Requesting to email your QR code/monogram/illustration file to be used on a card in your suite (*must be high-resolution 100% black and white or vector PDF)
For all other customizations, please send us an email here.
Can I choose a different paper color/ink/foil than is shown in the options?
Can I switch fonts?
Font changes between Collections can be made by leaving a note at checkout. For example: using the fonts from the Lucca Collection for all items in your order.
At this time, we do not have alternate fonts than what can be found on our website.
Can I change the layout?
Other than minor layout changes (such as left-aligning, right-aligning, or centering all text), layout changes cannot be made.
We suggest choosing the card/Collection with the layouts that you prefer, and then requesting a font change to substitute with fonts from a different Collection.
Can I add a venue illustration to a card?
You may add a venue illustration to any card in your order for an additional $280. Please send us an email if you'd like for us to add this to your order after it has been placed.
Can I have guests respond on my website and use a QR code?
Yes! We are increasingly seeing our couples request for guests to respond via their website, if it's most convenient for them.
You may use our Details Cards to include this information, and you can send us your high-resolution QR code file after checkout, should you wish to include this.
Can I order just one suite?
Can I order more than 150 suites?
Do you assemble everything?
Unless purchasing an add-on which includes partial assembly, everything will arrive to you unassembled, unstuffed, and unsealed. Please refer to the individual add-on product listing for details on whether partial assembly is included.
Can I change my quantity after my order has been placed?
As long as your order has not been approved and sent into production, you will have the opportunity to add an additional quantity or embellishments. However, you will not be able to reduce your quantity or remove embellishments.
Do you offer international shipping?
Currently, our website checkout only offers shipping within the United States. If you are located outside of the United States, we would be happy to create custom invoice for you. Please note that international shipping (via FedEx or DHL) will be billed separately, upon weighing the box of your final products.
Have more questions?